Sales Force Automation Systems (SFA), typically a part of a company’s customer relationship management system, is a system that automatically records all the stages in a sales process. SFA includes a contact management software system which tracks all contact that has been made with a given customer, the purpose of the contact, and any follow up that might be required.
SFA also includes a sales lead tracking system, which lists potential customers through paid phone lists, or customers of related products. Other elements of a SFA system can include, sales forecasting, order management and product knowledge.
More developed SFA systems have features where customers can actually model the product to meet their required needs through online product building systems.At SHIRO we have experts for all your SaaS needs including Business Analysis, Customization, & System Implementation, Salesforce Service & Support, Salesforce Automation, Force.com platform custom development, and Community Portal Implementation services.
An integral part of any SFA system is company-wide integration among different departments. If SFA systems aren’t adopted
and properly integrated to all departments, there might be a lack of communication that could result in different
departments contacting the same customer for the same purpose. In order to mitigate this risk, SFA must be fully
integrated in all departments that deal with customer service management.
We can work on Salesforce projects in record time. SHIRO offers a comprehensive set of services to help enterprises
realize the full benefits of Salesforce CRM. Key elements include:
- Early prototyping of new processes in salesforce.com
- Identifying the appropriate solution, & assign dedicated designers
- Implementing the design & revise the work as needed
- Customization of salesforce.com to enable best practice sales, marketing or support processes
- Managing & optimizing the process for future enhancements
- IT and business user training and change management